What does a Remote Customer Service Agent Do?

This will help you develop the skills you need to succeed in this role. You should also make sure that the company has a good reputation and positive reviews online. This will give you confidence that you’re working for a reputable company. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service.

  • However, a few of the companies that enlist independent contractors for customer service jobs provide a few safeguards in their contracts.
  • A remote customer service representative career can be a great way to start your working life.
  • That’s because there are two ways to hire customer service reps — as employees or as freelancers.
  • This company offers workflow technology for truck drivers.
  • It’s a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry.
  • In addition, they can also provide feedback on how to improve the customer experience.

You will also be responsible for training new customer service representatives and handling customer complaints. Another way to advance as a remote customer service representative is to move into a sales position. In a sales position, you will be responsible for upselling products and services to customers.

How to Become a Remote Customer Service Representative

We’ve highlighted several of those below, starting with three companies that will hire you as an employee and pay for benefits. We’ve included in these one well-advertised site that we suggest you avoid. Know that most independent contractor sites pay by the minute, so their “hourly” pay equivalents should be viewed with a grain of salt. If you’re considering a customer service job that pays by the minute, be sure to read the contract and see if it has these safeguards. Sendwave is a mobile application used for sending money to Africa.

They pay starts between $16 and $19 per hour, depending on experience and education, along with a shift differential for working night and weekend hours. However, a few of the companies that enlist independent contractors for customer service jobs provide a few safeguards in their contracts. These safeguards promise you’ll be paid for at least a portion of the time that you’re scheduled to work, even if you are not fully engaged.

Average Customer Service salary in the UK

I’ll update this list as I come across more customer service jobs that pay higher than average. And remember, if you’re interested in working for any of these companies, be sure to sign up for updates if offered, so you don’t miss out on job openings. This company hires remote Customer Support Representatives, and the starting pay is $17 to $20 per hour. And only a handful of the platforms that enlist freelancers for these positions pay for the necessary education.

Remote customer service representatives’ salaries vary depending on their level of education, years of experience, and the company they what is remote customer service work for. Interested in finding a job as a remote customer service agent? Check our job board for open customer service positions.

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