Delivering “What Customers REALLY Want” for Lifelong Loyalty and Endless Referrals
What is the ultimate experience that a customer could have while doing business with your organization? This program will teach your team what it takes to create undying loyalty and endless referrals with the Five Steps of an Ultimate Customer Experience.
How do you bridge the gaps between organizations and customers so you can engage distinctively? Learn the Six Disconnections between Organizations and Customers to enhance client retention and revenue.
- The five steps of an Ultimate Customer Experience
- Why the experience – and not service – generates loyalty; and what you need to do to create it
- The information you need to personalize the experience, in order to intensify the customer’s commitment to your organization
- The Six Disconnections Between Organizations and Customers — and how to bridge the gaps so you can engage distinctively
Consultant, Trainer, Keynote Speaker, Best-Selling Author
Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience.” Scott is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales and engage customers.More About Scott
“Our sales force is raving about Scott McKain!” – Ecolab
“I don’t know how he did it! He sounded exactly like someone who worked for GE!” – GE
Your presentation was the right mix of stories, anecdotes and actionable ideas for our clients and our own company to implement.” – Advisors Asset Management