Scott M

Delivering “What Customers REALLY Want” for Lifelong Loyalty and Endless Referrals

What is the ultimate experience that a customer could have while doing business with your organization? This program will teach your team what it takes to create undying loyalty and endless referrals with the Five Steps of an Ultimate Customer Experience.

How do you bridge the gaps between organizations and customers so you can engage distinctivelyLearn the Six Disconnections between Organizations and Customers to enhance client retention and revenue.

Key Takeaways


  • The five steps of an Ultimate Customer Experience
  • Why the experience – and not service – generates loyalty; and what you need to do to create it
  • The information you need to personalize the experience, in order to intensify the customer’s commitment to your organization
  • The Six Disconnections Between Organizations and Customers — and how to bridge the gaps so you can engage distinctively
Scott McKain

Scott McKain

Consultant, Trainer, Keynote Speaker, Best-Selling Author

Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches the “Ultimate Customer Experience.” Scott is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three #1 business bestsellers; all teaching how to expand profits, increase sales and engage customers.

More About Scott

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